Request a Consultation
Clarity Human Services

One Platform for
Solving Homelessness

Clarity Human Services puts the right data in your hands. With Clarity, Canadian communities can coordinate smarter, demonstrate impact, and bring more people home.

I Want to Try Clarity Meet with Cam, a Clarity Expert

Ending Homelessness,

One Connection at a Time

Victory is a client housed.

CAEH26 clients housed icon-1
78,254
Clients housed with Clarity
CAEH26 - Clarity Communities Icon-1
274,433
Clients in Clarity Communities
CAEH26 - Partner Communities Icon-1
104+
partner communities working to solve homelessness in North America
support
8.9M+
lives touched 
 

Designed With Your Peers

We built Clarity side-by-side with Canadian communities, from municipal leaders to the frontline and backend teams doing the work.

Nationally Aligned, Locally Adaptable

Clarity is custom-built for Canada’s national priorities and readily configurable for your local needs.

Reaching Home

Reaching Home

We shaped Clarity around the Built for Zero Canada (BFZ-C) methodology. Our APIs automatically sync Inflow, Active, and Outflow metrics, keeping your community’s data current and your path to functional zero measurable.

BFZ - C - 2
Indigenous Data Sovereignty

Indigenous Data Sovereignty

Indigenous communities are disproportionately impacted by homelessness, and each has its own approach to data governance. Clarity lets communities build their own data tables and fields without breaking federal export formats, so they decide what's collected, how it's used, and who sees it.

IDS - 2
Unsheltered Homelessness

Unsheltered Homelessness

HIFIS wasn't built to support people experiencing unsheltered homelessness well. Clarity gives outreach teams the tools to find, document, and follow through with people living unsheltered, from first contact to housing.

Unsheltered Homelessness CAEH26

How Does Clarity Compare?

We’ve heard from Canadian communities that HIFIS and other homelessness response platforms aren’t keeping up. We know how frustrating that is, so we make sure Clarity adapts as fast as you do.

Clarity vs. Competition
CAEH26 - Clarity vs. Competition Preview 
 

Trusted by North American Communities

Major cities and rural areas rely on Clarity to coordinate their homelessness response. We’re supporting communities like San Francisco, Milwaukee, Philadelphia, Boston, and dozens more.

With Bitfocus, the technology is helping us share data and collaborate across our community to meet our mission and the mandates that we have to protect client-level information.
author-headshot
Tamera Kohler CEO
Regional Task Force on Homelessness
WDC is delighted with Clarity Human Services. It’s so easy to enter clients and exit them out of the program. Reports are more specific to our needs and can be customized by my staff. Thank you for Clarity Human Services!
Tina Prieto Executive Director
Women's Development Center
We are very pleased with the usability of the system for both administrators and front end users as well as the flexible configuration options. Our experience with general communication and technical support has been excellent.
Talia Scott HMIS Manager
Washington BoS CoC
Bitfocus and their Outreach module have provided our community with some phenomenal tools to start tracking and evaluating what unsheltered homelessness truly looks like in our community. Bitfocus and their project team were fantastic in assisting us with getting this software up and running — everything from information gathering to training to implementation was handled perfectly.
Nick Butina Headshot
Nick Butina HMIS Administrator
Cuyahoga County CoC

Your Path to Clarity

We’re here to make your transition to Clarity smooth and successful.

Personalized Approach Icon

Personalized Support

We’ve helped implement Clarity for hundreds of communities, but we’ve never done it the same way twice. We’re working directly with Canadian municipalities and local leaders to make sure the platform does exactly what you need.
Flexible Training Plans

Flexible Training Plans

We want you to get the most from Clarity, so we offer training on its functionality, workflows, data privacy and security, and lots more. If you’d like to ditch the stress of day-to-day operations entirely, our Community Administration team can step in to facilitate efficient, reliable system management.
Peer Sharing

Peer Sharing and Learning

When you switch to Clarity, you gain access to a quickly growing network of professionals in the human services industry. We’ll happily welcome you to our Community Slack Group, industry events, and the Clarity Connect conference, where you can share expertise and stories with mission-driven colleagues in Canada and beyond.
How does Clarity handle Canadian data?
Canadian data is hosted in Canada and protected by federal privacy laws. Clarity enables PIPEDA-compliant workflows, and it’s SOC 2-certified and aligned with the Accessible Canada Act.
How does Clarity actually compare to HIFIS?
Where HIFIS gives communities the federally mandated baseline, Clarity layers on faster workflows, flexible custom data fields, and automation that syncs Inflow/Active/Outflow straight to Built for Zero Canada logic. Clarity also empowers outreach workers to perform rights-compliant encampment triage anywhere there's internet. The platform’s API infrastructure makes it easier to get systems talking, reducing errors and improving data quality.

HIFIS was built for the federal government, Clarity is built for the people doing the work.

How does Bitfocus support Indigenous self-determination and OCAP?
Clarity helps communities build their own custom data tables and fields without breaking federal export schemas, which gives Indigenous-led Community Entities control over what’s collected and how. This builds on work Bitfocus has already done with Indigenous communities in Hawaii and Washington State, where similar self-determination principles shaped how we approach tribal and Native-led data governance.
Can Clarity integrate with our existing systems?
Yes, Clarity is designed to talk to other systems. Clarity’s API infrastructure automatically aligns key metrics (Inflow, Active, and Outflow) with BFZ-C logic — saving time, improving data visibility, and reducing errors and administrative burden.
Does Clarity offer Canadian French?

Clarity will be available in Canadian French, and we’ll have dedicated bilingual support reps for any French-speaking Canadian leaders, admins, and users. (PS, tap here to view this page in Canadian French!)

Clarity sera offert en français canadien, et nous aurons des représentants du soutien bilingues dédiés aux dirigeants, administrateurs et utilisateurs francophones du Canada. (P.-S. cliquez ici pour consulter cette page en français canadien!)

How does Clarity align with Reaching Home and Built for Zero Canada?
The BFZ-C methodology is at the core of Clarity’s workflows, in alignment with Reaching Home and guidance from Community Solutions. The platform makes it easy to identify and assess neighbours in need, manage by-name lists, track inflow-outflow for populations, and close the loop when clients find permanent housing. Functional zero is the goal, and Clarity is equipped to help communities get there.
How long does the transition to Clarity typically take?
While the exact time frame depends on your community’s needs, we aim to get your community switched to Clarity within 6-8 months. Our onboarding team will be there for you every step of the way, guiding your community through the transition.

Take Clarity for a Spin

We've partnered with Canadian communities to build a platform that facilitates rapid, visible, and meaningful reductions in homelessness — and we'd love to show you how.